Return & Refund Policy

Effective Date: June 29, 2026

At Closing Cup Coffee, we stand behind the quality of every bag we sell. Your satisfaction is important to us.

Returns

Because our products are food items, we are unable to accept returns or exchanges on opened coffee for health and safety reasons.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We may ask for photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds & Replacements

If your claim is approved, we will provide one of the following at our discretion:

• A replacement product
• A refund to your original payment method
• Store credit

Approved refunds are typically processed within 5–10 business days, depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at Closingcupcoffe@gmail.com with:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

We'll work quickly to make it right.

Order Changes & Cancellations

Orders are processed promptly. If you need to change or cancel an order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.

Shipping Issues

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package appears lost or delayed, please contact us and we'll help you work with the carrier to locate your shipment.

Contact Us

For any questions about returns or refunds, please contact us at:

Closing Cup Coffee

Email: Closingcupcoffee@gmail.com